“I don't know how we could have scaled without HKR. We were about 10 people when we started working together. This last holiday season, we had a total team of 122 people. We were not in a position in the United States to scale anything close to that.”
- Lisa Herring, TeePublic
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TeePublic leveraged HKR's specialized reps to bolster their merch program, achieving significant growth and realizing savings of over 30% in costs, while enhancing performance and generating 7-figure revenues during peak seasons.
With over 12 million users worldwide, Stationhead needed a solution to scale its high-volume outreach and meet escalating customer service demands. HKR was a game-changer.
TeePublic partnered with HKR to scale their customer service department, growing from 10 to 122 team members, with HKR providing over 100 representatives by Q4 2022. Leveraging HKR's Talent-as-a-Service model, TeePublic achieved a 97% CSAT score, rapid hiring rates, and expanded support in multiple languages.
Adam Schwartz
